---
title: Help & support
description: "Read the docs or reach a person: send a support request from inside Mailhopper and follow the reply in a thread."
---

> **For AI agents:** the complete documentation index is at [llms.txt](/llms.txt). Append `.md` to any page URL for its markdown version.

Find your way to an answer, or reach us directly. Everything is under **Help** in the sidebar.

<Columns cols={2}>
  <Card title="Read the docs" icon="book-open" href="https://docs.mailhopper.io">
    These pages cover connecting accounts, the inbox, sending, cleanup, billing, and security.
  </Card>
  <Card title="Contact support" icon="life-ring">
    Send us a message from inside Mailhopper and get a reply you can follow in a thread.
  </Card>
</Columns>

## Send a support request

Open **Help** and fill in **Contact support** with a subject and your message. When you send
it, Mailhopper gives you a **ticket number** (like `MS-XXXXX-01`) so you and we can refer to
the same request. Send another anytime.

<Tip>
Your **client ID** is shown on the Help page. Mentioning it helps us find your account faster
if you write in about something specific.
</Tip>

## Follow the reply

Your requests are listed under **Your tickets** on the Help page. Open one to read the whole
back-and-forth and reply from inside the thread.

When we reply, you also get an **email** at your sign-in address, so you'll know without
checking back. Reply to that email or answer in the thread; either way, your message lands on
the same ticket and reopens it.

<Note>
A ticket stays **open** while it's being worked on and is marked **solved** once it's
resolved. Replying to a solved ticket reopens it, so a follow-up is never lost.
</Note>